Refund, Replace & Cancellation Policy
Please Note : At Gen Z Planners, We Celebrate the unique craftsmanship of our artisans. Each piece is individually handmade, resulting in minor bubbles, color variations, handmade marks, and beautiful imperfections crafted in design that add to the uniqueness of each product. The features including pinholes, streaking, and glaze variations, are a testament to artisanal process and should not be considered as defects. These characteristics are found in handmade pieces everywhere made and sold. We sincerely urge our valued customers to embrace these characteristics as a part of the charm, uniqueness and individuality of the handcrafted pieces.
Returns, Cancellations, Refund and/or Replace Policies
1. We offer replacement only in the following situation : If You have received broken product(s) via courier service.
In that case, you must send us an unboxing video(without edit) of the parcel within 12 hours of receiving it at teamgenzplanners@gmail.com.
The parcel's tape/ seal of box should only be removed while making the unboxing video. In a case where video is found to be cut, edited and/or in case the tape of the parcel or the parcel box is opened and/or torn from any side before making the unboxing video, then the video is not acceptable as proof to us or the courier company in above mentioned situation.
2. Also in a case where any depreciation in the value of the product is found and/or the product is found to be used by you, we hereby hold the right not to initiate replacement.
3. Only in the case of item being delivered broken by the courier company in transit, we first verify the original authenticity of your proof video, if we find no foul play in the video or product(s), we choose opting for a replacement of broken items in transit will be combined with your subsequent next order, this varies from case to case.
4. We reserve the right to work according to our business policies under Terms of Service, Privacy Policy and Terms & Conditions and Shipping & Refunds stated and we urge our customer to go through it once for your knowledge.
5. Once an order is placed, it cannot be canceled.
6. Due to the delicate nature of ceramics, returns are not available.
7. Our approach to resolutions is discretionary, tailored to each case, given the unique nature of our products. Replacement decisions will be made on an individual basis. Note that refunds are not applicable for incorrect/incomplete addresses and phone number, failed delivery attempts, or if the recipient declines the package. Your satisfaction is paramount at Gen Z Planners.
Cancellation Policy
Orders once placed cannot be cancelled.