Shipping & Returns
Shipping Policy
Once the payment is done, your order is confirmed immediately.
For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. We take 1-6 days to dispatch your order, depending on the availability and production time of the products. Once dispatched, you will have your parcel in your hands within 3-9 business days depending on your area of delivery.
Our packaging is done with utmost care to protect delicate items, and we aim to keep the costs reasonable for our customers. We believe in transparent and straightforward shipping policies to build trust and loyalty among our clients. :)
You will always have the tracking details or updates sent by our team to never let you get lost in anticipation.
We are a small business and work with a small team who carefully pack your orders meticulously to avoid damage in transit.
Please note that we are not responsible for any delay in transit caused by the courier services. Sometimes, due to weather, roadblocks and other unforeseen circumstances, delays cannot be avoided.
We take pride in our shipping methods, ensuring that your home decor items and even event setups are delivered safely and on time.
At Gen Z Planners, customer satisfaction is our top priority. In case you have any concerns about the shipping process, feel free to reach out to our team, and we will be happy to assist you. :)
Returns, Cancellations, Refund and/or Replace Policies
1. We offer replacement only in the following situation : If You have received broken product(s) via courier service.
In that case, you must send us an unboxing video(without edit) of the parcel within 12 hours of receiving it at teamgenzplanners@gmail.com.
The parcel's tape/ seal of box should only be removed while making the unboxing video. In a case where video is found to be cut, edited and/or in case the tape of the parcel or the parcel box is opened and/or torn from any side before making the unboxing video, then the video is not acceptable as proof to us or the courier company in above mentioned situation.
2. Also in a case where any depreciation in the value of the product is found and/or the product is found to be used by you, we hereby hold the right not to initiate replacement.
3. Only in the case of item being delivered broken by the courier company in transit, we first verify the original authenticity of your proof video, if we find no foul play in the video or product(s), we choose opting for a replacement of broken items in transit will be combined with your subsequent next order, this varies from case to case.
4. We reserve the right to work according to our business policies under Terms of Service, Privacy Policy and Terms & Conditions and Shipping & Refunds stated and we urge our customer to go through it once for your knowledge.
5. Once an order is placed, it cannot be canceled.
6. Due to the delicate nature of ceramics, returns are not available.
7. Our approach to resolutions is discretionary, tailored to each case, given the unique nature of our products. Replacement decisions will be made on an individual basis. Note that refunds are not applicable for incorrect/incomplete addresses and phone number, failed delivery attempts, or if the recipient declines the package. Your satisfaction is paramount at Gen Z Planners.